Refund policy

thestoreofbufani.com follows a friendly policy to ensure your purchases are free of stress. We offer a “100% Buyer Protection Program” for our valued customers. We are always with you, before and after your purchase. As an additional measure, please read through the following terms & conditions prior to making a purchase.

IN ALL CASES OF EXCHANGE, YOU CAN DROP US A MAIL AT thestoreofbufani@gmail.com AND YOU WILL GET A REVERT WITHIN 48-72 WORKING HOURS.


DOMESTIC CUSTOMERS

EXCHANGE BY DOMESTIC CUSTOMER

Size Exchange/Product Exchange: If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at thestoreofbufani@gmail.com within 24 hours from the date of delivery of the parcel. Customers need to send the product back to us themselves with the customer name and mobile number on it. Please note that exchange is allowed once per order.

The cost of shipping to & from (reverse pickup as well as shipping charges) for the product is to be borne by you.

Return : We do not accept returns on items once they are sold. However, we offer the option to exchange or replace the product. please return the product to us yourself we do not have a reverse pickup facility for now. We take pride in selling high-quality products, ensuring that they match the provided descriptions accurately.The Store Of Bufani will not be responsible for any lost shipment. The cost of return shipping is at the customer’s expenses

Refund: We do not provide refund as we not take return. We have only replace/exchange policy.

Damaged/Wrong Delivery: If it’s a damaged/defective product, incorrect item sent, we will replace the product with the next fastest possible courier facility. However, when a product is shipped from our warehouse it goes under 3 layers of quality check and we record the process for your reference as well. Still, if there is an issue with the product we would resolve it for you.

When Exchange is not accepted?

  1. Exchange not accepted due to color Difference. 10 % Colour difference might be there due to screen resolution and lights.
  2. Exchanges are not accepted if Customer does not like the material or colour of the product order. As we use the best quality material in the market and all product details are mentioned in the Product description. We would suggest you please read all the details before placing the order. 
  3. Exchanges are not accepted if the piece is specially customised of the customer.
CANCELLATIONS BY INDIAN CUSTOMER

No, you can’t cancel the parcel once the order has been placed

INTERNATIONAL CUSTOMERS

  • If your product arrives damaged or you receive the wrong product, you should email us at thestoreofbufani@gmail.com along with a photo of the damaged product. The mail should be sent within 24 hours of delivery of damaged items in your shipment. In such cases, we offer a resolution.
  • All Custom Duties levied on the products will be borne by the customer.

For Exchanges by international customers, the above policy is applicable. Any other questions or clarifications, please contact us at thestoreofbufani@gmail.com

CANCELLATIONS BY INTERNATIONAL CUSTOMER

Unfortunately you can’t cancel the order, once you placed. all you can do is to exchange or replace the product.. mail us at thestoreofbufani@gmail.com

  • Cancellation policy is not available all you can do is exchange the size or style and mail us at

    thestoreofbufani@gmail.com.

  • When Exchange is not accepted

    1. Exchanges are not accepted if the piece is specially customized of the customer.